Google rewards owners who are active on their Google Business Profile with more visibility. Save time while actively responding to your customer's reviews by doing so within SpotHopper.
Contents:
- WATCH: Increase Visibility on Google with Little Effort
- Why should you care about responding to Google reviews?
- How to respond to Google reviews
WATCH: Increase Your Visibility on Google with Little Effort
Why should you care about responding to Google reviews?
There's a major way that successful restaurants increase their visibility towards customers searching for queries like "best tacos near me," "great date night restaurant," and "best patio in town."
And that is through keeping an active Google Business Profile that includes keywords which hit these different search queries.
But how do you include so many keywords to include these search queries? There's only so many attributes to choose from on a Google Business Profile.
This is where responding to reviews comes in.
How to respond to Google reviews
1. Navigate to the "Google & Reviews" tab on the left side of the platform.
2. Click on the"Reviews and Responses" page to oversee your reviews.
Note: AI-generated responses will only be created for reviews published on Google after your Google Business Profile is synced to the platform and reviews that have text (not just a star rating).
3. Respond to reviews by clicking on "Respond to Review." You will then be shown a pop up containing a "shorter response" and a "longer response." These are suggestions that are generated by the platform.
4. To choose a response, click the green "Respond" button on the bottom right. "Your Response" will be recorded both in the platform and published to Google where everyone can see it.
5. To stay on top of your reviews and quickly respond to customers, set your "Notification Settings" appropriately so you can receive email notifications or alerts via SMS.
What 5 keywords are most important for you to include in your Google Review responses?