--- title: Manage and Reply to Google Reviews Using ReviewResponse description: Stand out on Google — respond to reviews in a couple of clicks with SpotHopper’s pre-generated responses to boost your visibility and reputation without wasting time! --- [Skip to content](https://howto.spothopperapp.com/knowledge/how-to-manage-reviews#main-content) English Show submenu for translations [![sh logo icon](https://howto.spothopperapp.com/hs-fs/hubfs/sh%20logo%20icon.png?width=37&height=38&name=sh%20logo%20icon.png)](https://www.spothopperapp.com/?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Go to spothopperapp.com](https://www.spothopperapp.com/) [Go to spothopperapp.com](https://www.spothopperapp.com/?hsLang=en) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://howto.spothopperapp.com/knowledge?hsLang=en) 2. [Google & Reviews](https://howto.spothopperapp.com/knowledge/google-reviews?hsLang=en) 3. [Google Reviews](https://howto.spothopperapp.com/knowledge/google-reviews?hsLang=en#google-reviews) # Manage and Reply to Google Reviews Using ReviewResponse ## Stand out on Google — respond to reviews in a couple of clicks with SpotHopper’s pre-generated responses to boost your visibility and reputation without wasting time! ### Contents: 1. **[Why Responding to Reviews Matters](https://howto.spothopperapp.com/knowledge/how-to-manage-reviews#why_respond)** 2. **[How to Respond to Google Reviews](https://howto.spothopperapp.com/knowledge/how-to-manage-reviews#how-to)** 3. [**Notification Settings**](https://howto.spothopperapp.com/knowledge/how-to-manage-reviews#notification_settings) --- ### Why Responding to Reviews Matters Responding to reviews isn’t just good practice—it’s essential for maintaining your business’s **credibility**, **reputation**, and **visibility online**. Every review you get is an opportunity to show your customers you care and a chance to strengthen your online presence. Responding consistently helps you: - **Build trust** by showing customers their feedback matters and that you’re committed to great service. - **Boost your Google ranking** since regular engagement signals to Google that your business is active, relevant, and customer-focused. - **Increase visibility** by keeping your profile fresh and encouraging more customers to leave reviews. - **Protect your reputation** by addressing concerns before they influence potential guests. - **Drive new business**—people are more likely to choose a place that listens and responds to its customers. **Responding quickly is crucial**—most customers expect a reply within a few days. The faster you respond, the more likely you are to turn a bad experience around, keep customers coming back, and show Google your business is active and engaged. **With SpotHopper, you can manage and respond to reviews in just a few clicks—no need to log into Google or spend time crafting replies from scratch. Here’s how it works.** --- ### How to Respond to Google Reviews 1\. Navigate to the **"Google & Reviews"** tab on the left side of the platform. ![](https://howto.spothopperapp.com/hs-fs/hubfs/Screenshot%202025-11-03%20123712-png.png?width=225&height=188&name=Screenshot%202025-11-03%20123712-png.png) 2\. Click  the **"Reviews and Responses"** tab to open the page where you can view and reply to your Google reviews.  ![](https://howto.spothopperapp.com/hs-fs/hubfs/image-png-Nov-03-2025-11-38-35-5337-AM.png?width=609&height=81&name=image-png-Nov-03-2025-11-38-35-5337-AM.png) **Note**: AI-generated responses will only be created for reviews published on Google *after* your Google Business Profile is synced to the platform.  ![](https://howto.spothopperapp.com/hs-fs/hubfs/image-png-Nov-03-2025-11-41-25-7359-AM.png?width=560&height=478&name=image-png-Nov-03-2025-11-41-25-7359-AM.png) 3\. Respond to reviews by clicking on **"Respond to Review**.**"** You will then be shown a pop-up containing a "shorter response" and a "longer response." These are suggestions that are generated by the platform. ![](https://howto.spothopperapp.com/hubfs/Screen%20Shot%202023-06-21%20at%2010-45-27%20AM-png.png)![](https://howto.spothopperapp.com/hubfs/Screen%20Shot%202023-06-21%20at%2010-45-41%20AM-png.png) 4\. To choose a response, click the green **"Respond"** button on the bottom right. **"Your Response"** will be recorded both in the platform and published to Google where everyone can see it.  ![Screen Shot 2023-06-21 at 10.44.35 AM](https://howto.spothopperapp.com/hs-fs/hubfs/Screen%20Shot%202023-06-21%20at%2010.44.35%20AM.png?width=670&height=154&name=Screen%20Shot%202023-06-21%20at%2010.44.35%20AM.png) **Tip:** Sort your list by **Newest** to see the latest reviews at the top, so you never miss a chance to respond on time.   ![](https://howto.spothopperapp.com/hs-fs/hubfs/image-png-Nov-03-2025-12-01-53-0188-PM.png?width=258&height=54&name=image-png-Nov-03-2025-12-01-53-0188-PM.png) --- ### Notification Settings To stay on top of your reviews and quickly respond to customers, set your "**Notification Settings**" appropriately so you can receive email notifications or alerts via SMS.  1. Go to the **Notification Settings** tab on the **Google & Reviews** page. 2. Enter your phone number to receive SMS alerts for new reviews. 3. Add your email address to get review notifications directly in your inbox. 4. Click **Save** to start receiving alerts instantly. ![](https://howto.spothopperapp.com/hs-fs/hubfs/image-png-Nov-03-2025-12-29-16-3535-PM.png?width=670&height=272&name=image-png-Nov-03-2025-12-29-16-3535-PM.png)  With notifications enabled, you’ll never miss a new review and can respond right away to keep engagement strong. --- ***SpotHopper makes responding to Google reviews fast and effortless! Perfect for busy restaurateurs who get lots of reviews, or anyone who wants perfectly crafted replies with little effort to encourage even more feedback.***   - [Promotions](https://howto.spothopperapp.com/knowledge/promotions?hsLang=en) - [Social Media](https://howto.spothopperapp.com/knowledge/social-media?hsLang=en#main-content) - [Connecting Facebook & Instagram](https://howto.spothopperapp.com/knowledge/social-media?hsLang=en#connecting-facebook-instagram) - [Social Media Posts](https://howto.spothopperapp.com/knowledge/social-media?hsLang=en#social-media-posts) - [Events](https://howto.spothopperapp.com/knowledge/events?hsLang=en) - [Emails](https://howto.spothopperapp.com/knowledge/emails?hsLang=en) - [Google & Reviews](https://howto.spothopperapp.com/knowledge/google-reviews?hsLang=en#main-content) - [Connecting Google](https://howto.spothopperapp.com/knowledge/google-reviews?hsLang=en#connecting-google) - [Google Integration](https://howto.spothopperapp.com/knowledge/google-reviews?hsLang=en#google-integration) - [Google Reviews](https://howto.spothopperapp.com/knowledge/google-reviews?hsLang=en#google-reviews) - [Reservations](https://howto.spothopperapp.com/knowledge/reservations?hsLang=en) - [Private Party Management System](https://howto.spothopperapp.com/knowledge/private-party-management-system?hsLang=en) - [Catering Management System](https://howto.spothopperapp.com/knowledge/catering-management-system?hsLang=en) - [Event Planner](https://howto.spothopperapp.com/knowledge/event-planner?hsLang=en) - [Texting](https://howto.spothopperapp.com/knowledge/texting?hsLang=en) - [Inquiries](https://howto.spothopperapp.com/knowledge/inquiries?hsLang=en#main-content) - [Managing Inquiries](https://howto.spothopperapp.com/knowledge/inquiries?hsLang=en#managing-inquiries) - [Inquiry Hours & Availability](https://howto.spothopperapp.com/knowledge/inquiries?hsLang=en#inquiry-hours-availability) - [Contact Us Form](https://howto.spothopperapp.com/knowledge/inquiries?hsLang=en#contact-us-form) - [Notifications](https://howto.spothopperapp.com/knowledge/inquiries?hsLang=en#notifications) - [Menus](https://howto.spothopperapp.com/knowledge/menus?hsLang=en) - [Specials](https://howto.spothopperapp.com/knowledge/specials?hsLang=en) - [Birthday Club/Incentives](https://howto.spothopperapp.com/knowledge/birthday-club-incentives?hsLang=en) - [QR Code Flyers](https://howto.spothopperapp.com/knowledge/qr-code-flyers?hsLang=en) - [Jobs](https://howto.spothopperapp.com/knowledge/jobs?hsLang=en) - [Online Orders](https://howto.spothopperapp.com/knowledge/online-orders?hsLang=en) - [Online Payments](https://howto.spothopperapp.com/knowledge/online-payments?hsLang=en) - [Website Content](https://howto.spothopperapp.com/knowledge/website-content?hsLang=en) - [Brand Setup](https://howto.spothopperapp.com/knowledge/brand-setup?hsLang=en) - [Table Management App](https://howto.spothopperapp.com/knowledge/table-management-app?hsLang=en) - [Table Management](https://howto.spothopperapp.com/knowledge/table-management?hsLang=en) - [Virtual Host](https://howto.spothopperapp.com/knowledge/virtual-host?hsLang=en) - [Administration](https://howto.spothopperapp.com/knowledge/administration?hsLang=en#main-content) - [Business Info](https://howto.spothopperapp.com/knowledge/administration?hsLang=en#business-info) - [User Management](https://howto.spothopperapp.com/knowledge/administration?hsLang=en#user-management) - [Billing](https://howto.spothopperapp.com/knowledge/administration?hsLang=en#billing) - [Calendar](https://howto.spothopperapp.com/knowledge/calendar?hsLang=en) - [SEO Capabilities](https://howto.spothopperapp.com/knowledge/seo-capabilities?hsLang=en) - [Mobile App](https://howto.spothopperapp.com/knowledge/mobile-app?hsLang=en) - [Analytics](https://howto.spothopperapp.com/knowledge/analytics?hsLang=en) - [Domain Access](https://howto.spothopperapp.com/knowledge/domain-access?hsLang=en) [![SpotHopperLogo](https://howto.spothopperapp.com/hs-fs/hubfs/SpotHopper%20Logo.png?width=316&height=54&name=SpotHopper%20Logo.png "SpotHopperLogo")](https://www.spothopperapp.com/?hsLang=en) spothopperapp.com Help Center Copyright © 2026, SpotHopper Inc