How to Manage Your Waitlist

After setting up your floor plan, select the "Waitlist" icon (second from the top of the left sidebar). Here, you can perform various actions to manage manage customers as they arrive.

1. Add customers to the waitlist by tapping the orange "+" icon at the top of the "Waitlist" submenu. 
   
2. The “Add Party” form will appear on the left. 
   
   You can add guest details including:
   
   1. Party name
   2. Party size
   3. Phone number
   4. Server notes 
3. The waitlist is ordered sequentially. Parties who have waited the longest amount of time will be at the top of the list - as noted by the total minutes waiting in orange.
   
   
   
   
4. There are a number of icons to pay attention to in order to provide the best service possible to waiting diners. 
   1. Party Size and Name
      
      1. For example, this party on the waitlist for Tom is a two-top table.
   2. Timing details
      
      
      1. Tom's party has been waiting '19' minutes as seen by the time within the orange rectangle.
   3. Reservations
      
      
      1. The purple 'reserve' plaque marks that Tom is a reservation and should be prioritized over walk-ins on the waitlist.

Seating Your Customers

• Select a party on the waitlist to expand the individual details and select 'SEAT IMMEDIATELY' to assign them a table. Let's walkthrough seating Tom's party.
  
  • Here you can also review or add 'Server notes' as well as view all details for reservations by clicking the 'More' button.  Sometimes diners share that they have a gluten allergy or a special occasion that their server should be aware of.
• Choose an open table on the floor for the party. 
  
  • A confirmation window showing the SMS was sent to the customer will appear.
    • Your customers will see transactional text messages that depend on your app's settings. Here is one example below:
      
      
      
  • After selecting 'SEAT IMMEDIATELY', the customer's table will now appear as 'Assigned'. But they're not yet seated. The elapsed time at the bottom of their table is how much time has passed since the customer was notified that their table is ready. 
    
    
    
    

• • On the waitlist, you'll know who has been 'assigned' but not yet 'seated' at a table by the orange graphic of a person walking to a table.
    
    
    • An 'assigned' table on the floor plan will show how long ago the customer was notified. This customer below was notified 11 minutes ago. 
      
      
      
      
      
      • Any party's table that was 'assigned' more than 10 minutes ago will be highlighted red on the floor plan. This helps hosts have a clear idea of when to drop a party from the waitlist. Here is what you can do if a party has taken too long to seat.

• • Once Tom's party is ready to be seated, select 'PARTY SEATED' under their name.
  • In this case, the table now shows that Tom is seated at table 7.
    
    

    • The elapsed time at the bottom of the table is how much time has passed since the party was seated. This table has been seated for 2 minutes.

      

  • Clear finished tables by selecting the table and then selecting 'FREE TABLE'.