--- title: Standard Responses (Legacy Feature) description: Set up and manage Standard Responses for Party and Catering inquiries on the old Inquiry Details page. --- [Skip to content](https://howto.spothopperapp.com/knowledge/how-to-use-standard-responses#main-content) English Show submenu for translations [![sh logo icon](https://howto.spothopperapp.com/hs-fs/hubfs/sh%20logo%20icon.png?width=37&height=38&name=sh%20logo%20icon.png)](https://www.spothopperapp.com/?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Go to spothopperapp.com](https://www.spothopperapp.com/) [Go to spothopperapp.com](https://www.spothopperapp.com/?hsLang=en) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://howto.spothopperapp.com/knowledge?hsLang=en) 2. [Event Planner](https://howto.spothopperapp.com/knowledge/event-planner?hsLang=en) # Standard Responses (Legacy Feature) ## Set up and manage Standard Responses for Party and Catering inquiries on the old Inquiry Details page. **Standard Responses are part of the old Inquiry Details page.** On the new and updated Inquiry Details page, this feature has been replaced with: - **Template Responses** (pre-written responses similar to Standard Responses) - **AI-Generated Responses** (automatically generated, unique replies) These new tools are: ✔️ Available to all users on the New Inquiry Details page ✔️ More flexible and faster to use ✔️ Not dependent on the Event Planner upgrade --- **Recommended:** Use the new Inquiry Details page for improved workflow and functionality. [Template Responses](https://howto.spothopperapp.com/knowledge/private-party-management-system-instructions#template)allow you to fully customize and pre-write replies, just like Standard Responses on the previous version of the page. --- If you are using the old Inquiry Details page and your package includes Event Planner, you can respond to Party or Catering inquiries using your pre-written Standard Responses. **![](https://howto.spothopperapp.com/hs-fs/hubfs/image-png-Apr-13-2026-08-35-41-9954-AM.png?width=670&height=354&name=image-png-Apr-13-2026-08-35-41-9954-AM.png)** --- #### How to Set Them Up 1. From the left-hand sidebar, select either **"Party/Group Inquiries"** or **"Catering Inquiries**.**"** ![](https://howto.spothopperapp.com/hs-fs/hubfs/annotely_image%20-%202026-04-13T102249-477-png.png?width=177&height=241&name=annotely_image%20-%202026-04-13T102249-477-png.png) 2. On that page, click the **Settings** tab at the top. ![](https://howto.spothopperapp.com/hs-fs/hubfs/Screenshot%202026-04-13%20102001-png.png?width=296&height=62&name=Screenshot%202026-04-13%20102001-png.png) 3. Scroll down to the **Standard Responses** section of the page. ![](https://howto.spothopperapp.com/hs-fs/hubfs/image-png-Apr-13-2026-10-54-15-2429-AM.png?width=670&height=360&name=image-png-Apr-13-2026-10-54-15-2429-AM.png) 4. Select a **response type** to customize your Standard Response: - All Set - Ask for Confirmation - Send Info - Ask for Info - Decline - Offer Alternative Each response type includes a default message. Customize the template as needed, then save your changes. 5. **Attach files** to your Standard Responses to provide additional information (such as menus, packages, or pricing). This helps streamline communication and reduces the need for follow-up messages. ![](https://howto.spothopperapp.com/hs-fs/hubfs/image-png-Apr-13-2026-10-55-50-2111-AM.png?width=670&height=101&name=image-png-Apr-13-2026-10-55-50-2111-AM.png) 6. **Set how the inquiry status should update** when a specific Standard Response is used. ![](https://howto.spothopperapp.com/hs-fs/hubfs/image-png-Apr-13-2026-10-50-24-9925-AM.png?width=632&height=51&name=image-png-Apr-13-2026-10-50-24-9925-AM.png) 7. Use **Placeholder Variables** to save time and ensure accuracy in your responses. 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