--- title: Text Notifications and In-App Alerts for Inquiries description: Never miss new inquiries, follow-ups, online orders, or high-value bookings. Easily set up text notifications and in-app alerts that work for your team. --- [Skip to content](https://howto.spothopperapp.com/knowledge/text-notifications-for-online-orders#main-content) English Show submenu for translations [![sh logo icon](https://howto.spothopperapp.com/hs-fs/hubfs/sh%20logo%20icon.png?width=37&height=38&name=sh%20logo%20icon.png)](https://www.spothopperapp.com/?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Go to spothopperapp.com](https://www.spothopperapp.com/) [Go to spothopperapp.com](https://www.spothopperapp.com/?hsLang=en) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://howto.spothopperapp.com/knowledge?hsLang=en) 2. [Inquiries](https://howto.spothopperapp.com/knowledge/inquiries?hsLang=en) 3. [Notifications](https://howto.spothopperapp.com/knowledge/inquiries?hsLang=en#notifications) # Text Notifications and In-App Alerts for Inquiries ## Never miss new inquiries, follow-ups, online orders, or high-value bookings. Easily set up text notifications and in-app alerts that work for your team. ### Contents: 1. [**Access Notification Settings**](https://howto.spothopperapp.com/knowledge/text-notifications-for-online-orders#access) 2. [**Configure Text Notifications**](https://howto.spothopperapp.com/knowledge/text-notifications-for-online-orders#text) [Add/Edit Recipients](https://howto.spothopperapp.com/knowledge/text-notifications-for-online-orders#add_edit) [Configure Notification Preferences](https://howto.spothopperapp.com/knowledge/text-notifications-for-online-orders#preferences) [Do Not Text Between...](https://howto.spothopperapp.com/knowledge/text-notifications-for-online-orders#dnd) 3. [**Configure In-App Notifications**](https://howto.spothopperapp.com/knowledge/text-notifications-for-online-orders#alerts) --- ### Access Notification Settings 1. Open any of the highlighted inquiry pages shown below. ![](https://howto.spothopperapp.com/hs-fs/hubfs/annotely_image%20-%202026-05-15T160514-935-png.png?width=212&height=316&name=annotely_image%20-%202026-05-15T160514-935-png.png) 2. Select **"Notification Settings** from the top of the page.  ![](https://howto.spothopperapp.com/hs-fs/hubfs/annotely_image%20-%202026-05-15T162910-622-png.png?width=659&height=172&name=annotely_image%20-%202026-05-15T162910-622-png.png) Alternatively, you can access notification settings from the **Settings** tab within the inquiry page. From there: 1. Scroll to the **Contact Information and Notification Settings** section. 2. Select **"Configure Text Notifications**.**" ![](https://howto.spothopperapp.com/hs-fs/hubfs/annotely_image%20-%202026-05-15T162046-476-png-2.png?width=670&height=292&name=annotely_image%20-%202026-05-15T162046-476-png-2.png)** **Note:** If accessing the platform from a mobile device, notification settings can only be accessed through the **Settings** tab.  --- ### Configure Text Notifications After selecting **Notification Settings**, you will land on the **Text Notifications** page. Here, you can configure text notifications for each inquiry type individually. ![](https://howto.spothopperapp.com/hs-fs/hubfs/image-png-May-15-2026-02-36-50-7527-PM.png?width=356&height=313&name=image-png-May-15-2026-02-36-50-7527-PM.png) Any toggle switched to green is active. However, after enabling an inquiry type, you must also assign recipients who should receive notifications.  📝 Note: Notification recipients are configured separately for each inquiry type. For example, Online Order notifications may be sent to a different team than Reservation notifications.  #### Add or Edit Recipients To choose who receives notifications: 1. Select **"Add/Edit Recipients"** for the inquiry type you would like to configure. ![](https://howto.spothopperapp.com/hs-fs/hubfs/annotely_image%20-%202026-05-15T164224-525-png.png?width=641&height=245&name=annotely_image%20-%202026-05-15T164224-525-png.png) 2. A pop-up window will appear where you can: - Add a new recipient by entering their name and mobile number - Enable or disable notifications for existing recipients - Enable push notifications through the SpotHopper app ![](https://howto.spothopperapp.com/hs-fs/hubfs/annotely_image%20-%202026-05-15T164328-424-png.png?width=639&height=449&name=annotely_image%20-%202026-05-15T164328-424-png.png) **⚠️ Texting consent is required**. If the*"Do You have Texting Consent"*  checkbox is not selected, the added recipient will not receive text notifications, even if text notifications are enabled for that recipient.  #### Configure Notification Preferences After recipients are assigned, choose when notifications should be sent. For most inquiry types, you can configure additional notification, reminder, and follow-up options.  ![](https://howto.spothopperapp.com/hs-fs/hubfs/annotely_image%20-%202026-05-15T165552-496-png.png?width=670&height=527&name=annotely_image%20-%202026-05-15T165552-496-png.png)  *Online Order notification settings look slightly different and use a simplified flow focused on new orders and unconfirmed orders.*  💡 If you do not want to receive a text notification for every inquiry submitted, select ***No*** for the *“Text us about each inquiry”* option. Reminder and follow-up notifications can still be enabled separately based on your preferences.  #### Do Not Text Between... For applicable inquiry types, you can specify quiet hours during which text notifications will not be sent. This helps respect your team's schedule while still preventing missed inquiries. ![](https://howto.spothopperapp.com/hs-fs/hubfs/image-png-May-15-2026-03-18-16-5098-PM.png?width=413&height=107&name=image-png-May-15-2026-03-18-16-5098-PM.png) --- ### Configuring In-App Alerts Select **In-App Notifications** from the top of the Notification Settings page. From here, you can: - Enable pop-up alerts for new inquiries and online orders - Enable sound notifications for incoming inquiries and online orders  **![](https://howto.spothopperapp.com/hs-fs/hubfs/image-png-May-15-2026-03-23-20-1401-PM.png?width=670&height=290&name=image-png-May-15-2026-03-23-20-1401-PM.png)** **If you're not hearing 'ping' alerts, then check the following:** - Enable sound permissions for your *internet browser*. - Enable sound permissions for your *browser app* within your device's settings. - Enable sound permissions on your *device*.   - [Promotions](https://howto.spothopperapp.com/knowledge/promotions?hsLang=en) - [Social Media](https://howto.spothopperapp.com/knowledge/social-media?hsLang=en#main-content) - [Connecting Facebook & Instagram](https://howto.spothopperapp.com/knowledge/social-media?hsLang=en#connecting-facebook-instagram) - [Social Media Posts](https://howto.spothopperapp.com/knowledge/social-media?hsLang=en#social-media-posts) - [Events](https://howto.spothopperapp.com/knowledge/events?hsLang=en) - [Emails](https://howto.spothopperapp.com/knowledge/emails?hsLang=en) - [Google & Reviews](https://howto.spothopperapp.com/knowledge/google-reviews?hsLang=en#main-content) - [Connecting Google](https://howto.spothopperapp.com/knowledge/google-reviews?hsLang=en#connecting-google) - [Google Integration](https://howto.spothopperapp.com/knowledge/google-reviews?hsLang=en#google-integration) - [Google Reviews](https://howto.spothopperapp.com/knowledge/google-reviews?hsLang=en#google-reviews) - [Reservations](https://howto.spothopperapp.com/knowledge/reservations?hsLang=en) - [Private Party Management System](https://howto.spothopperapp.com/knowledge/private-party-management-system?hsLang=en) - [Catering Management System](https://howto.spothopperapp.com/knowledge/catering-management-system?hsLang=en) - [Event Planner](https://howto.spothopperapp.com/knowledge/event-planner?hsLang=en) - [Texting](https://howto.spothopperapp.com/knowledge/texting?hsLang=en) - [Inquiries](https://howto.spothopperapp.com/knowledge/inquiries?hsLang=en#main-content) - [Managing Inquiries](https://howto.spothopperapp.com/knowledge/inquiries?hsLang=en#managing-inquiries) - [Inquiry Hours & Availability](https://howto.spothopperapp.com/knowledge/inquiries?hsLang=en#inquiry-hours-availability) - [Contact Us Form](https://howto.spothopperapp.com/knowledge/inquiries?hsLang=en#contact-us-form) - [Notifications](https://howto.spothopperapp.com/knowledge/inquiries?hsLang=en#notifications) - [Menus](https://howto.spothopperapp.com/knowledge/menus?hsLang=en) - [Specials](https://howto.spothopperapp.com/knowledge/specials?hsLang=en) - [Birthday Club/Incentives](https://howto.spothopperapp.com/knowledge/birthday-club-incentives?hsLang=en) - [QR Code Flyers](https://howto.spothopperapp.com/knowledge/qr-code-flyers?hsLang=en) - [Jobs](https://howto.spothopperapp.com/knowledge/jobs?hsLang=en) - [Online Orders](https://howto.spothopperapp.com/knowledge/online-orders?hsLang=en) - [Online Payments](https://howto.spothopperapp.com/knowledge/online-payments?hsLang=en) - [Website Content](https://howto.spothopperapp.com/knowledge/website-content?hsLang=en) - [Brand Setup](https://howto.spothopperapp.com/knowledge/brand-setup?hsLang=en) - [Table Management App](https://howto.spothopperapp.com/knowledge/table-management-app?hsLang=en) - [Table Management](https://howto.spothopperapp.com/knowledge/table-management?hsLang=en) - [Virtual Host](https://howto.spothopperapp.com/knowledge/virtual-host?hsLang=en) - [Administration](https://howto.spothopperapp.com/knowledge/administration?hsLang=en#main-content) - [Business Info](https://howto.spothopperapp.com/knowledge/administration?hsLang=en#business-info) - [User Management](https://howto.spothopperapp.com/knowledge/administration?hsLang=en#user-management) - [Billing](https://howto.spothopperapp.com/knowledge/administration?hsLang=en#billing) - [Calendar](https://howto.spothopperapp.com/knowledge/calendar?hsLang=en) - [SEO Capabilities](https://howto.spothopperapp.com/knowledge/seo-capabilities?hsLang=en) - [Mobile App](https://howto.spothopperapp.com/knowledge/mobile-app?hsLang=en) - [Analytics](https://howto.spothopperapp.com/knowledge/analytics?hsLang=en) - [Domain Access](https://howto.spothopperapp.com/knowledge/domain-access?hsLang=en) [![SpotHopperLogo](https://howto.spothopperapp.com/hs-fs/hubfs/SpotHopper%20Logo.png?width=316&height=54&name=SpotHopper%20Logo.png "SpotHopperLogo")](https://www.spothopperapp.com/?hsLang=en) spothopperapp.com Help Center Copyright © 2026, SpotHopper Inc