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Text Notifications and In-App Alerts for Inquiries

Never miss new inquiries, follow-ups, online orders, or high-value bookings. Easily set up text notifications and in-app alerts that work for your team.

Contents:

  1. Access Notification Settings
  2. Configure Text Notifications
    Add/Edit Recipients
    Configure Notification Preferences
    Do Not Text Between...
  3. Configure In-App Notifications

Access Notification Settings

  1. Open any of the highlighted inquiry pages shown below.

  2.  Select "Notification Settings from the top of the page. 

Alternatively, you can access notification settings from the Settings tab within the inquiry page.

From there:

  1. Scroll to the Contact Information and Notification Settings section.
  2. Select "Configure Text Notifications."


Note: If accessing the platform from a mobile device, notification settings can only be accessed through the Settings tab. 


Configure Text Notifications

After selecting Notification Settings, you will land on the Text Notifications page. Here, you can configure text notifications for each inquiry type individually.

Any toggle switched to green is active. However, after enabling an inquiry type, you must also assign recipients who should receive notifications.

 📝 Note: Notification recipients are configured separately for each inquiry type. For example, Online Order notifications may be sent to a different team than Reservation notifications. 

 Add or Edit Recipients

To choose who receives notifications:

  1. Select "Add/Edit Recipients" for the inquiry type you would like to configure.

  2. A pop-up window will appear where you can:

    • Add a new recipient by entering their name and mobile number
    • Enable or disable notifications for existing recipients
    • Enable push notifications through the SpotHopper app

⚠️ Texting consent is required. If the "Do You have Texting Consent"  checkbox is not selected, the added recipient will not receive text notifications, even if text notifications are enabled for that recipient. 

Configure Notification Preferences

After recipients are assigned, choose when notifications should be sent.

For most inquiry types, you can configure additional notification, reminder, and follow-up options. 

 Online Order notification settings look slightly different and use a simplified flow focused on new orders and unconfirmed orders. 

💡 If you do not want to receive a text notification for every inquiry submitted, select No for the “Text us about each inquiry” option. Reminder and follow-up notifications can still be enabled separately based on your preferences. 

 Do Not Text Between...

For applicable inquiry types, you can specify quiet hours during which text notifications will not be sent.

This helps respect your team's schedule while still preventing missed inquiries.


Configuring In-App Alerts

Select In-App Notifications from the top of the Notification Settings page.

From here, you can:

  • Enable pop-up alerts for new inquiries and online orders
  • Enable sound notifications for incoming inquiries and online orders

 

If you're not hearing 'ping' alerts, then check the following:

  • Enable sound permissions for your internet browser.
  • Enable sound permissions for your browser app within your device's settings.
  • Enable sound permissions on your device.