Directly check and update your payment method from your SpotHopper account. Quick, easy, and convenient
Contents:
For any billing updates, you first need to navigate to the "Billing" tab under "Subscription" on the left sidebar of your SpotHopper admin.
Your Payment Status
From the "Billing" page, you can easily track your billing status and check if you have any overdue payments.
- Status: Active
If your status reads active that means that your account is up to date and you have no missed payments.
- Status: Delinquent
If your payment status shows as delinquent, it means that one or more of your payments have not been processed successfully.
That is an indicator that you should update your payment method to keep your account up to date and prevent potential service disruption.
Adding/Updating Your Payment Method
Once you navigate to the "Billing" page under "Subscription," you will see a "Choose a Payment Method" section just below the "Payment Status."
There you can add your credit card or ACH info.
Credit Card
Adding/updating a credit card is swift and smooth.
Under the "Credit Card" tab, click the "Add Credit Card" button to add your credit card information.
If you already have an existing credit card that you wish to update, you will be able to see the card on file there. The last four digits and the expiration date will also be shown.
To update the credit card info, click the "Update Credit Card" button.
On the next screen, click the "Add payment method" button to proceed.
🚨 If you already have an existing payment method, you will see that listed above the "Add payment method" button.
On the following screen, you can enter the credit card information:
Finally, don't forget to click "Add" to save your credit card details.
ACH Payment
If you wish to pay using the Automated Clearing House (ACH) system, then click the "ACH/eCheck" tab.
Add your personal info, along with the Bank name, account type, routing and account number:
Once done, click the "Send Request" button in the lower right corner.
Please note that sending the ACH requests will simply initiate the payment. It usually takes 5 business days for the bank to process this.
Setting Default Payment
If you have more than one payment method on file, you can set/change the default one.
Just navigate to "Billing" under "Subscription" in the platform. Under the Choose a Payment Method section, click the "Other" tab and then hit the "Edit payment method" button.
That will open the page where all of your payment methods are listed:
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Click the three dots next to the payment method you wish to edit.
Choose to make a Credit Card/ACH option your default method of payment or delete it.