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      Connect Your Facebook & Instagram Pages to SpotHopper

      Make it effortless to reach more customers searching Facebook for somewhere for their birthday... date night... lunch... brunch... office function... and a million other reasons to pick your place. Make it stand out... without doing a thing!

        Contents:

        1. Connecting Facebook & Instagram Accounts to SpotHopper
        2. Partnership Access Connection with SpotHopper
        3. Troubleshooting 'Daily Limit Has Been Reached' Message
        4. WATCH: How to Connect Facebook & Instagram to SpotHopper

         

         

        Connecting Facebook Accounts

        1. Log into your SpotHopper account, then navigate to the "Social Media Accounts" tab under "Settings" 


        2. At this point, you will be prompted to either "Connect"

         

        Or "Reconnect" your Social Media accounts

        3. Once you click on "Connect/Reconnect" a pop-up will appear, notifying you that you can only sign in with the credentials of a personal Facebook Account that has FULL ADMIN ACCESS to the Business Page you wish to connect.

        If you already have Admin Permissions, click on "Login & Connect" to start the process. 

        To grant Admin Permissions, log into your Facebook Business Page and select "Page Access" from the "Professional Dashboard." From there, you will be able to overview/update the current permissions and click on "Add New" to grant access to a new account. Just make sure to toggle to FULL CONTROL before clicking "Give Access."

         4. A Facebook pop-up will appear asking you to log in.

        5.  At the next step, you will be asked whether you wish to "Continue as...". If your account has already been connected to SpotHopper Social, this pop-up will appear:

        Depending on the pop-up, click on "Continue as..." or "Reconnect."

        6. Next, you will have to choose which Businesses SpotHopper can access:

        If you don't have any current Businesses to select from the second option, click on "Opt in to all current and future Businesses" and hit "Continue."

        7. A new pop-up will appear where you can select the Facebook page you wish to connect to SpotHopper.

        You have two options here. The first one allows SpotHopper to access all current and future pages. And under the second option, you can select which page you want to access:

        After choosing the page, click on "Continue."

        Remember, the page you choose to connect will be the Facebook Business Page where your posts generated and scheduled within SpotHopper will be published.

        8. If you have an Instagram Account connected/linked to your Facebook Business Page, then you will see this pop-up, as well.

        Be sure to select the proper Instagram Professional Account if you plan on using SpotHopper with an Instagram add-on, then click on "Continue."

        9. Finally, review the permissions you've given to SpotHopper, and click on "Save."

        10. You will get a confirmation pop-up saying that you have been connected to SpotHopper Social. Click on "Got It."

        11. A final pop-up appears with the list of your pages, prompting you to choose the one you wish to connect. If you have multiple pages and selected them all in one of the previous steps, this is where you can connect the correct one to your SpotHopper account.

        Even if you only have one page under your account, you will need to select it again at this point.

        As an added bonus, if you have an Instagram Professional Account connected to your Facebook Business Page, Instagram will auto-connect once Facebook has been successfully connected.

        If you want to configure your Instagram account as well, check out this article:
        Connecting Instagram to Your SpotHopper platform. 

        12. Make sure the status of your Facebook page is marked as "Connected" and check that the right page is connected by clicking on the name.

        If they are, you’ve successfully connected Facebook to your SpotHopper account!

        That should look like this:


        Partnership Access Connection

        Want to ensure a permanent social media connection? You can do that by granting SpotHopper Partnership Access to your Facebook page!

        Note: there are two ways outlined below to accept a partnership access connection. It depends on if your Facebook page has a Meta Business Portfolio.
        If you don't have a Meta Business Portfolio, SpotHopper will send the permanent connection request to the Facebook page's User Access page.

        Follow the instructions below if your page has Meta Business Suite or jump straight to the instructions for admins.

        Connecting Through the Meta Business Suite

        If your Facebook page has a Business Portfolio, make sure you are logged into your Meta Business Suite first, as that's where the connection approval will be sent.

        Start by logging into your SpotHopper account and following the steps to connect your social media from above.

        The only difference between regularly connecting and trying to gain a partnership connection is in the status of your connection.

        At this point, once your accounts get connected to SpotHopper, your status will not read connected, but you will see a temporary connection sign instead.


        This means that you've connected your social media correctly and can even start creating and scheduling posts within the platform. However, you still have one step left to grant partnership access to SpotHopper, and that is clicking the "Approve a Permanent Connection" link.

        If a banner about a 'daily limit' appears, then keep reading here for next steps. 


        After clicking the approve link, you will be directed to the "Requests" page in your Meta Business Suite:

        If an error occurs after clicking the "Approve a Permanent Connection" link, please give the platform a minute to generate the ID or refresh the page to load properly.

        Next, click on "Approve."

        Please note that after approving the request, it takes approximately 5 minutes for the platform to secure the connection.

        If you reload the "Social Media Accounts" page after five minutes, you will be able to see your social media accounts permanently connected. The connection status will now read "Managed by SpotHopper."

        Connecting Through an Admin's Profile

        If the page you're trying to connect doesn't have a Business Meta Suite, then the request will go to the personal Facebook profile of the admin.

        The connection process is the same. Follow the steps to connect to social media. However, the status here will not say connected but temporary connection.


        If a banner about a 'daily limit' appears, then keep reading here for next steps. 

        1. Once the "Approve a Permanent Connection from Within Facebook" sign appears (as seen above), log into your personal Facebook account. You will have received a notification within Facebook saying "SpotHopper requested access to your page..."
        2. When you click on the notification, it will direct you to the Facebook page you're trying to connect. Since you're logged in with your personal credentials, you will need to hit the "Switch Now" button to switch from your admin's profile to the business page.
          You can also switch into your Facebook business page by clicking your icon at the top right and selecting your business. 

        3. Once switched into your business page, select the "Professional Dashboard" option on the side menu. 
        4.  Under the "Your Tools" submenu, click on "Page Access."

        5. Lower on the 'Page access' page, the "Partners with Access" section will show SpotHopper's access request pending:



        6. Click on "Review request," and once the pop-up appears, hit "Next."

        7. Then "Accept,"

        8. Lastly, confirm the approval with your credentials.

        It takes about five minutes for the platform to secure the connection. If you revisit the "Social Media Accounts" page after five minutes, you will see the "Managed by SpotHopper" sign, which indicates that you have connected permanently.

        Partnership Access After Already Connecting

        1. If you've already been connected to SpotHopper, click the "Secure a Permanent Connection" button.
        2. On the next pop-up, click on "Request Permanent Connection"


        3. Then follow the steps to reconnect to social media.
        4. During the reconnecting process, the platform will generate and send the access request to the admin or Meta Business Suite. 

        The "Approve a Permanent Connection" sign will appear again, and depending on whether you're an admin or the owner of that page's Meta Suite, you can easily accept the access by following the "Admin" or "Business Meta Suite" instructions found here.

        Not Receiving a Request to Approve a Permanent Connection?

        If you are on your 'Social Media Accounts' tab of the platform and see the banner pictured below, Facebook's limit has been reached for businesses that can request a permanent connection with SpotHopper. 



        What can you do in this situation?

        Check your Facebook Page or Meta Business Profile regularly for the next 48 hours. Facebook circulates pending requests in and out of a queue. When you're next in line to receive a connection request Facebook will then send it to you.


        Now that you're one step closer to posting regularly, check out how to stay top of mind with SpotHopper below: