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How to Use SpotHopper's Mobile App

Stay ahead of competition by using SpotHopper from your cell phone. No more letting tasks slip through the cracks with push notifications and more at your fingertips. Convert more inquiries into confirmed bookings by responding to diners right away.

Contents:

  1. Downloading and Logging In to the App

  2. Managing Inquiries

  3. Setting Up Notifications

  4. Other Abilities in the App

  5. WATCH: Your Spothopper Marketing Suite App 📱 


WATCH: Your Spothopper Marketing Suite App 📱 

 


Downloading and Logging In to the App on your iPhone

You may download and log in to the app starting from either your computer or phone. Follow the steps below based on the device your viewing this article from.

The app is only available for iOS devices at this time.

  1. If you're on a computer:
    1. Log in to your SpotHopper account.
    2. From the left sidebar, navigate to the "iOS Sales and Inquiries App" tab.



      Alternatively, you can access the QR code by clicking the "APP" button at the top right of the calendar homepage.



    3. A pop-up with two QR codes will appear. Using your iPhone, scan the top QR code to download the SpotHopper app. Once the app is installed, scan the bottom QR code to log in.

      You can also log in with your SpotHopper credentials or sign in with Google.

  1. If you're on a cell phone:
    1. Go the the Apple App Store and download the App HERE.
    2. After downloading the app, log in with your SpotHopper credentials. Otherwise, go to your computer and follow these directions HERE.
      

Managing Inquiries in the App

Welcome to an easier way to control the chaos of the restaurant industry–from your pocket! 

  1. Upon logging in to the app, overview all inquiries and their statuses. This may include the following inquiry types: 
    1. Large Group Reservations / Private Parties
    2. Catering / Large Custom Orders
    3. Reservations
    4. Pickup / Delivery Orders
    5. Job Applications

  2. Take the next step for an individual inquiry by selecting the orange prompt on the right side of the screen. 



  3. Shortcuts help to quickly manage inquiries among your busy schedule.

    1. Based on your notification settings, if you receive banner or lock screen notifications, press and hold the notification to open a menu with options such as "See Details," "Respond," and "Confirm" for Party, Catering, and Reservation inquiries.

      The available options will differ for Online Orders and Job Inquiries.

    2. The video below shows the options for each inquiry type from your phone's lock screen. Ensure that no inquiry sits waiting for your competition to beat you to the point!
    3. Within the app, when you hold your finger down on an inquiry, you can delete it or change it's status.


        

  4. After selecting an inquiry, you can view its details, message the customer directly, add internal notes, and update the status.

    Available actions may vary depending on the inquiry type (e.g., large group reservation vs. online order). To learn more about managing incoming inquiries, continue reading below.

Note: Refresh your inquiries within the app by swiping down.

Setting Up Notifications

From the SpotHopper app’s main page, you can enable push notifications in your settings to stay updated in real time. Whether you’re managing inquiries directly or overseeing your team, you’ll always know what’s happening.

1. Select the gear icon from the top right corner of the screen.

2. Select "Settings & Notifications" at the bottom of the screen.

3. Click on the "Notifications" option.

4. Select which alerts you'd like to receive by toggling specific inquiry types on or off. Each team member can customize their settings—for example, a catering manager can enable only catering alerts, while BOH staff can turn on online ordering alerts.

Tip: It's vital to respond to diners as soon as possible. Restaurants that respond to inquiries within the first hour secure 53% more bookings.


Other Abilities in the App

At this time, SpotHopper's mobile app allows you abilities focused on managing inquiries. In the future, more marketing tools (available on the web-based platform) will be added to the app. Below are additional powers to unleash the best revenue potential for your business. 

Message Your Customer Directly

After selecting an inquiry, you can click into the 'Messages' page to email your customer back. If you have Event Planner tools like Auto Response and Standard Response to quickly reply to diners, you will see those options.

Note: Want to send your follow-ups as a text message as well? It ensures that your follow-up is seen and increases the chance that your potential inquiry becomes a confirmed booking. This feature is part of the $50 Event Planner add-on, which helps maximize revenue among big-ticket inquiries. Read more about it here.

Create & Review Notes 

Have a VIP guest that made a reservation? Big catering gig that you can't afford to slip-up on? Easily coordinate with your staff by creating notes connected to an individual inquiry. Click on the "Notes" icon at the top of the app to create or edit existing notes.

Manage a Proposal/Payment Request

Whether you need to make sure a birthday party of 15 is serious about their party and charge them a $200 deposit–or you'd like to refund a 3-top reservation deposit–you can do that from the "Payment" page of the app when you're within an inquiry.

Note:Proposals & Payment Requests for private party and catering inquiries are only available with EventPlanner.

Manage DoorDash Orders

Every minute matters when a hungry customer is waiting on their delivery order. When you use

SpotHopper's DoorDash integration, you will see the 'Delivery' page. From here, you can oversee delivery order statuses and update your DoorDash driver accordingly. See exactly when an order has been:

  • Delivered
  • Picked Up
  • Assigned
  • Scheduled
  • Validated (by DoorDash)

You will also have the DoorDasher's contact info and cancellation phone number from this screen - just in case anything comes up.