How to Use Your "Contact Us" Form

Why Do You Need a "Contact Us" Form?

🔍 Improves search visibility: A visible, easy-to-use contact option builds Google’s trust in your domain, helping you appear higher in local results.

⏱️ Keeps guests on your site longer: When visitors can contact you directly without switching apps, they spend more time on your site—boosting performance and user experience.

📬 Simplifies communication: All messages route directly to your SpotHopper dashboard, so your team can reply quickly and stay organized.

📈 Grows your marketing reach: Each inquiry gives you permission to add that guest to your marketing list automatically.

In short: your contact form helps more people find you, reach you, and stay connected with your business.

What Your Customers See

Your "Contact Us" form appears as a small message icon in the lower right corner of your homepage.

When a guest clicks , a pop-up appears prompting them to select a reason for their inquiry:

There are five different types of inquiries your customers can submit through this form:

Special events or private parties
Catering
Reservations
Job applications
Other

If you are using SpotHopper's system for Private Parties, Catering, Reservations, and/or Jobs, hitting the "Next" button will direct your customers to the respective pages.

Otherwise, a detailed inquiry form will appear. The same form also appears when the Other option is selected—ensuring you never miss potential revenue opportunities.

Once the form is submitted, the customer will see a confirmation message letting them know their inquiry has been received.

Customizing the "Contact Us" Form

You can customize both the appearance and behavior of your “Contact Us” form to match your business needs.

To access customization settings, go to Sales & Inquiries → Contact Form Inquiries and click the "Settings" tab.

From there, you can update the following:

Inquiry Types

Choose which inquiry categories appear on your website by toggling specific options on or off.

Form Layout

Customize the form title (up to 12 characters) and add a short description to encourage guests to submit inquiries.

These changes appear only within the form itself, not on the initial “Contact Us” pop-up.

Text Message Opt-In

Enable the option for guests to opt in to text messages while submitting the form, allowing you to grow your SMS subscriber list.

Notification Settings

Finally, set up your notification recipients. If your account has the SpotHopper Reservations, Jobs, Catering, and Private Parties systems activated, you can add up to three email recipients and enable text escalation alerts.

If one or more of these systems is not active on your account, you’ll be limited to one email notification recipient.

Once you've customized the settings, don't forget to hit "Save Changes" in the lower right corner of the screen.

Managing "Contact Us" Inquiries

Once a customer submits a form, an email notification will be sent to the address designated under the Settings tab. This ensures your team is alerted right away whenever a new inquiry comes in.

You can access the Inquiry Details page either by clicking the Respond button within the email notification or by navigating to Sales & Inquiries → Contact Form Inquiries in your SpotHopper dashboard.

Under the List view, you’ll see all of your contact form inquiries. Click the customer's name to open the inquiry details page and view the message.

On the right-hand sidebar, you’ll find the full inquiry details, including the submitter’s contact information, inquiry status, date submitted, and the original message received.

You can also use the "Notes" tab to add internal notes that are only visible to your team.

On the left side of the screen, you can respond directly to the applicant using the message composer. This is also where the full conversation thread will be displayed, allowing you to view all replies in one place.

If you switch back to the Old Inquiry Details page, the layout will look slightly different. The full submission details, contact information, and the "Internal Notes" section will be displayed at the top of the page

while the message composer box can be found at the bottom.

Note: The New Inquiry Details Page features an enhanced layout and improved functionality. We recommend using the updated version for the best experience.

To switch to the new layout, simply click the "Switch to New Layout" button at the top right of the page.

Once you send your message, it will be emailed automatically to the customer. If the customer replies, you’ll receive another email notification and see the response reflected in your SpotHopper dashboard.

The inquiry status will also change to "Waiting on you," making it easy to track conversations and ensure no messages are missed.