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Scheduling and Sending Text Blasts

Boost your marketing with 98% engagement! Send text blasts for events, specials, and updates—delivered straight to customers and never buried in social media feeds.


 Contents

  1. Scheduling Texts
    Quick Text Blasts
    Scheduling Texts from Promotions
    Promoting Specials by Text
    Promoting Events by Texts
  2. Reviewing, Editing, and Approving Texts
  3. WATCH: How to Send Text Blasts to Customers

 

Scheduling Texts

Once your texting feature is activated, you can begin sending text messages to your customers. If texting hasn’t been enabled yet, follow the instructions in our "Setting Up Texting" guide to get started.


Quick Text Blasts

1. Navigate to the "Texting" page under "Marketing."

2. Click the "Text Blast" tab located at the top center of the screen.

3. On this page, you can either choose a prewritten text blast, or write your own from scratch:

4. Click the "Preview" button to see how the text message will look:

5. Choose to "Send Now," schedule for 1 or 4 hours, or "Pick Date & Time."

6. Once the text has been scheduled, you will see the green confirmation banner below the preview:

7. The scheduled text will also show under the "Text Preview" tab.

 

Scheduling Texts from Promotions

You can also schedule a text from a promotion, allowing you to include a clickable CTA link—like your Specials or Order page.

1. For a new promotion, you can simply click the "Create New Text" button from the upper right corner of the Marketing -> Texting page.

This will open the Texting tab for a new, custom promotion:

2. You need to fill out the details such as the date and text message.

The "customer_name" is a placeholder that will be replaced with the actual name of your customer. If you wish to save on characters, you can delete the "Hi customer_name" intro.

3. Choose the CTA link. This can either be an existing page on your website, or you can select the Custom URL option and paste your desired link there. The link will be added after the content of your text message.

4. When done, click the green "Save" button in the lower right corner.

Once scheduled, the text will show under the Text Preview tab on the Texting page where you can make further changes if necessary.

💡Alternatively, go to Marketing -› Campaigns & Promotions. From there, you can either create a new promotion by clicking the green "Create Custom Promotion/Announcement" button

or choose an existing promotion to edit.

⚠️Remember, you can only schedule 1 text per promotion.

Promoting Specials by Text

 1. Navigate to the "Specials" page under "Marketing"

2. Find the daily special you wish to promote via text, and check the messaging icon.

3. A pop-up will immediately appear with the details for your text blast:

4. Here, you can edit your text message and choose the date and time.

5. When ready, click the "Save & Schedule" button.

You’ll find your scheduled text under the Text Preview tab on the Marketing -› Texting page

Promoting Events by Text

1. Navigate to the "Events" page under "Menu & Content"

2. Find the event you wish to promote via text, and check the messaging icon.

3. A pop-up will immediately appear with the details for your text blast:

4. Here, you can edit your text message and choose the date and time.

5. When ready, click the "Save & Schedule" button.

Your scheduled text will appear under the "Text Preview" tab on the Texting page.

Reviewing, Editing & Approving Texts

Once you schedule your texts, go to the "Texting" page under "Marketing." 

You will immediately land on the "Text Preview" tab, where all of your scheduled texts will be listed.

Review the texts and see if you need to make further changes. You can edit the texts by clicking the pencil icon.

Besides customizing the message content and date, you can even send a test text to preview your blast before it goes out.

Simply enter your phone number in the Test Recipient field and click the "Send Test" button.

More Text Ideas

Below your scheduled and activated texts, you will notice "More Text Ideas" light bulb icon.

Clicking the icon generates text suggestions based on your original message, giving you more options to choose from.

Approving Texts

At the top left of the Texting page (under the Text Preview tab), you’ll see if your texts are set to auto-approve or need manual approval.

Approve Each Text First - Manual approval is needed. Once you schedule the text, make sure to click the green heart icon below the text to activate it.

Texting on AutoPilot - Everything is pre-approved. The platform automatically sends your scheduled texts; no manual approval needed.

What upcoming happenings at your business in the next month are worth notifying your customers about via text message?