How to use and maximize SpotHopper's free reservations feature that makes it effortless to attract new inquiries and fill the calendar!
Contents:
- Guide: Reservation General Settings
- Use AutoConfirm to Save Time
- Activate Automatic Reservation Reminders
- WATCH: How to Activate & Use Reservations
- WATCH: How To Configure Inquiry Notifications
- WATCH: How To Manage Your Inquiries
WATCH: How to Activate & Use Reservations
Guide: Reservation General Settings
1) To begin, navigate to the "Reservations" tab on the left sidebar of your SpotHopper admin.
2) Click the toggle next to "Activate Website Reservations" in order to activate your SpotHopper reservations inquiry form on your website.
Below is what the toggle looks like when Reservations ar active.
3) On this page, you can:
- Customize the title of the reservations section of your website as well as the text that accompanies it
- Adjust your capacity and timing settings
Maximum Capacity is the total number of guests that your restaurant can hold at once. This allows you to set the maximum number of people that are allowed to dine in the restaurant. For example, if your restaurant is only allowed to seat up to 50 people, set the "Maximum Capacity" accordingly and you will not need to worry about accepting too many guests.
Maximum Number of Tables allows you to set the number of tables that are available to be reserved at a given time. For example, if you have the "Maximum Number of Tables" set to 10, you can not accept more than 10 separate reservations, regardless of how many people are in each.
Depending on how long you would like your customers to be able to stay at their table, the Maximum Reservation Length can be adjusted accordingly. This is the amount of time that customers can utilize the reservation.
Time Increment determines what times the customers can reserve a table. For example: When this value is set to 15 minutes, the customer will have the options to select times 15 minutes apart, such as 12:30, 12:45, 1… etc. Time increment for reservations can be set for 15, 30, 60, 90 or 120 minutes.
- Set your contact information for receiving customer inquiries
- Set up texting opt-in for subscribers who want to hear from you!
AutoConfirm
This feature can be a huge time saver.
When Auto-Confirm is on, all reservations will be automatically confirmed, unless your capacity limit has been reached. That way, if you get busy, accepting reservations can be one less thing to worry about.
Note: If you want to disable the auto-confirm feature, uncheck the box and save your changes. If you disable auto-confirm, you will have to manually confirm each reservation.
Activate Automatic Reservation Reminders
Ensure more reservations follow through and arrive on time. Send reminders to your customers on the day of their reservation, completely automatically.
1) Activate your reminders, by toggling the slider to green.
2) Edit the 'reminder text' to your liking. This will be the message that customers will see in their outreach.
3) If needed, adjust the timing for automatic reservation reminders to send.
If you're interested in seeing how your customers make reservations, you can find that here.
How To Configure Inquiry Notifications | Never Miss a Big Ticket Inquiry
How To Manage Your Inquiries | Never Miss a Big Ticket Inquiry