--- title: How to Use Review Shield description: Protect your online reputation, generate more positive Google reviews, and capture valuable guest feedback with SpotHopper’s Review Shield! --- [Skip to content](https://howto.spothopperapp.com/knowledge/how-to-use-reviewshield#main-content) English Show submenu for translations [![sh logo icon](https://howto.spothopperapp.com/hs-fs/hubfs/sh%20logo%20icon.png?width=37&height=38&name=sh%20logo%20icon.png)](https://www.spothopperapp.com/?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Go to spothopperapp.com](https://www.spothopperapp.com/) [Go to spothopperapp.com](https://www.spothopperapp.com/?hsLang=en) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://howto.spothopperapp.com/knowledge?hsLang=en) 2. [Google & Reviews](https://howto.spothopperapp.com/knowledge/google-reviews?hsLang=en) 3. [Google Reviews](https://howto.spothopperapp.com/knowledge/google-reviews?hsLang=en#google-reviews) # How to Use Review Shield ## Protect your online reputation, generate more positive Google reviews, and capture valuable guest feedback with SpotHopper’s Review Shield! ### Contents: 1. **[Review Shield Overview](https://howto.spothopperapp.com/knowledge/how-to-use-reviewshield#overview)** 2. **[Getting Started with Review Shield](https://howto.spothopperapp.com/knowledge/how-to-use-reviewshield#getting_started)** 3. **[Understanding the Two QR Codes](https://howto.spothopperapp.com/knowledge/how-to-use-reviewshield#understanding)** [“Want to Help Us Out?” — Public Google Reviews](https://howto.spothopperapp.com/knowledge/how-to-use-reviewshield#positive_reviews) [“Have Feedback for Owners/Management” — Private Feedback](https://howto.spothopperapp.com/knowledge/how-to-use-reviewshield#private_feedback) 4. **[Viewing and Responding to Private Feedback](https://howto.spothopperapp.com/knowledge/how-to-use-reviewshield#responding_to_feedback)** 5. **[Training Your Team](https://howto.spothopperapp.com/knowledge/how-to-use-reviewshield#training_staff)** 6. **[WATCH: How To Use Review Response](https://howto.spothopperapp.com/knowledge/how-to-use-reviewshield#ReviewResponse)** --- ### Review Shield Overview Review Shield helps you collect authentic feedback by guiding satisfied customers to share their experience on Google, while giving guests with concerns a private way to communicate directly with your team, ensuring they feel heard. With **Review Shield**, you don’t just collect reviews — you shape the outcome: ✔️ **Turn satisfied guests into 5-star reviewers** at the moment they’re most likely to respond. ✔️ **Encourage customers to share feedback privately**, minimizing negative public reviews. ✔️ **Protect and improve your overall rating** — diners who use Review Shield have seen an average Google rating increase of nearly **½ a star.** **⚠️ Review Shield** is available as part of the [**Google Reviews**](https://howto.spothopperapp.com/knowledge/how-to-manage-reviews?hsLang=en) feature. --- ### Getting Started with Review Shield If your account includes Google Reviews, you’ll be able to access the **Review Shield** page once your **Google Business Profile is [connected](https://howto.spothopperapp.com/knowledge/connect-your-google-business-profile-to-spothopper?hsLang=en)** to SpotHopper. Navigate to **"Google & Reviews"** from the left sidebar, then select the **"Review Shield"** tab at the top of the page. ![](https://howto.spothopperapp.com/hs-fs/hubfs/annotely_image%20-%202025-12-29T122725-180-png-1.png?width=670&height=120&name=annotely_image%20-%202025-12-29T122725-180-png-1.png) This page includes **printable QR code materials** — such as **table tents, check presenter cards,** and **single flyers** — along with a **section for guest feedback**. To get started, **download your preferred design**. Choose from three available styles, click **Download PDF**, and print the version that best fits your restaurant setup. Once printed, place the materials around your venue — on tables, check presenters, or near the exit — so guests can easily scan and share their feedback. ![](https://howto.spothopperapp.com/hs-fs/hubfs/image-png-Mar-26-2026-09-21-04-4157-AM.png?width=670&height=577&name=image-png-Mar-26-2026-09-21-04-4157-AM.png) 💡To print smaller copies, and/or to save on ink or paper, change the settings on your printer just before printing. --- ### Understanding the Two QR Codes Review Shield includes **two QR codes**, each designed for a different type of guest feedback — one for public Google reviews and one for private feedback shared directly with your team. #### **⭐"Want to Help Us Out?” — Public Google Reviews** #### **![](https://howto.spothopperapp.com/hs-fs/hubfs/Screenshot%202025-12-29%20130112-png.png?width=320&height=229&name=Screenshot%202025-12-29%20130112-png.png)** **Purpose:** This QR code directs satisfied guests to your **Google Business Profile**, where they can leave a **public review**. **When scanned:** Guests are taken directly to Google’s review form, making it quick and easy to post feedback publicly.![](https://howto.spothopperapp.com/hs-fs/hubfs/image-png-Dec-29-2025-12-34-02-2706-PM.png?width=347&height=368&name=image-png-Dec-29-2025-12-34-02-2706-PM.png) **Best use case:** For guests who had a great experience or gave positive verbal feedback. #### 📝 "**Have Feedback for Owners/Management" — Private Feedback** **![](https://howto.spothopperapp.com/hs-fs/hubfs/Screenshot%202025-12-29%20140659-png.png?width=316&height=242&name=Screenshot%202025-12-29%20140659-png.png)** **Purpose:** This QR code gives guests a **private feedback option** to share their experience directly with your management team — not on Google. **When scanned:** Guests fill out a short SpotHopper feedback form. Responses appear only in your dashboard, allowing you to review and follow up privately. ![](https://howto.spothopperapp.com/hs-fs/hubfs/Screenshot%202025-12-29%20130944-png.png?width=522&height=423&name=Screenshot%202025-12-29%20130944-png.png) **Best use case:** For guests who may have had a mixed or less-than-perfect experience. --- ### Viewing and Responding to Private Feedback When guests share private feedback, their submissions appear in the **Private Feedback** section at the bottom of the Review Shield page. ![](https://howto.spothopperapp.com/hs-fs/hubfs/image-png-Dec-29-2025-01-18-53-3572-PM.png?width=670&height=152&name=image-png-Dec-29-2025-01-18-53-3572-PM.png) If a guest includes their **name, email, or phone number**, you’ll see their contact details alongside their message and can follow up directly by email or phone. Guests can also choose to leave feedback **anonymously** by skipping the contact information step. While you won’t be able to respond to them directly, their comments still provide valuable insight into what guests are experiencing — helping you identify patterns, address issues, and improve overall service. --- ### Training Your Team #### Your staff plays a key role in how guests interact with Review Shield. Training them to recognize the right moments — and the right QR code — helps ensure every guest’s feedback ends up in the right place. ##### 🧠 1. Know the Difference It’s important that staff clearly understand which QR code is which. Guiding guests to the right one helps ensure positive reviews reach Google while more sensitive feedback is shared privately with your team. ##### 👀 2. Pay Attention to Guest Cues Encourage your team to be attentive to how guests feel during their visit. - If the guest seems **happy or complimentary**, direct them to the **public Google review QR code**. - If the guest seems **unsatisfied or frustrated**, suggest the **private feedback QR code.**  Giving guests a chance to share feedback privately helps them feel heard. This minimizes their need to post a public review. ##### 🗣️ 3. Offer a Friendly Prompt Staff should feel comfortable introducing the QR codes in a natural, upbeat way. - For happy guests: > "If you’ve enjoyed your visit, could you be so kind as to leave us a quick Google review? You can do it easily by scanning this QR code — it really helps us out!" - For guests who seem less satisfied: > "We hope you’ve enjoyed your visit! If you’d like to share your feedback with management, you can do that easily by scanning this QR code.” 💡 Using only the QR codes and designing your own flyers/cards? Keep the layout clean and make sure it’s easy to tell which code is which so guests scan the correct one. --- **WATCH:  How to Use ReviewResponse |  Increase Visibility on Google**       - [Promotions](https://howto.spothopperapp.com/knowledge/promotions?hsLang=en) - [Social Media](https://howto.spothopperapp.com/knowledge/social-media?hsLang=en#main-content) - [Connecting Facebook & Instagram](https://howto.spothopperapp.com/knowledge/social-media?hsLang=en#connecting-facebook-instagram) - [Social Media Posts](https://howto.spothopperapp.com/knowledge/social-media?hsLang=en#social-media-posts) - [Events](https://howto.spothopperapp.com/knowledge/events?hsLang=en) - [Emails](https://howto.spothopperapp.com/knowledge/emails?hsLang=en) - [Google & Reviews](https://howto.spothopperapp.com/knowledge/google-reviews?hsLang=en#main-content) - [Connecting Google](https://howto.spothopperapp.com/knowledge/google-reviews?hsLang=en#connecting-google) - [Google Integration](https://howto.spothopperapp.com/knowledge/google-reviews?hsLang=en#google-integration) - [Google Reviews](https://howto.spothopperapp.com/knowledge/google-reviews?hsLang=en#google-reviews) - [Reservations](https://howto.spothopperapp.com/knowledge/reservations?hsLang=en) - [Private Party Management System](https://howto.spothopperapp.com/knowledge/private-party-management-system?hsLang=en) - [Catering Management System](https://howto.spothopperapp.com/knowledge/catering-management-system?hsLang=en) - [Event Planner](https://howto.spothopperapp.com/knowledge/event-planner?hsLang=en) - [Texting](https://howto.spothopperapp.com/knowledge/texting?hsLang=en) - [Inquiries](https://howto.spothopperapp.com/knowledge/inquiries?hsLang=en#main-content) - [Managing Inquiries](https://howto.spothopperapp.com/knowledge/inquiries?hsLang=en#managing-inquiries) - [Inquiry Hours & Availability](https://howto.spothopperapp.com/knowledge/inquiries?hsLang=en#inquiry-hours-availability) - [Contact Us Form](https://howto.spothopperapp.com/knowledge/inquiries?hsLang=en#contact-us-form) - [Notifications](https://howto.spothopperapp.com/knowledge/inquiries?hsLang=en#notifications) - [Menus](https://howto.spothopperapp.com/knowledge/menus?hsLang=en) - [Specials](https://howto.spothopperapp.com/knowledge/specials?hsLang=en) - [Birthday Club/Incentives](https://howto.spothopperapp.com/knowledge/birthday-club-incentives?hsLang=en) - [QR Code Flyers](https://howto.spothopperapp.com/knowledge/qr-code-flyers?hsLang=en) - [Jobs](https://howto.spothopperapp.com/knowledge/jobs?hsLang=en) - [Online Orders](https://howto.spothopperapp.com/knowledge/online-orders?hsLang=en) - [Online Payments](https://howto.spothopperapp.com/knowledge/online-payments?hsLang=en) - [Website Content](https://howto.spothopperapp.com/knowledge/website-content?hsLang=en) - [Brand Setup](https://howto.spothopperapp.com/knowledge/brand-setup?hsLang=en) - [Table Management App](https://howto.spothopperapp.com/knowledge/table-management-app?hsLang=en) - [Table Management](https://howto.spothopperapp.com/knowledge/table-management?hsLang=en) - [Virtual Host](https://howto.spothopperapp.com/knowledge/virtual-host?hsLang=en) - [Administration](https://howto.spothopperapp.com/knowledge/administration?hsLang=en#main-content) - [Business Info](https://howto.spothopperapp.com/knowledge/administration?hsLang=en#business-info) - [User Management](https://howto.spothopperapp.com/knowledge/administration?hsLang=en#user-management) - [Billing](https://howto.spothopperapp.com/knowledge/administration?hsLang=en#billing) - [Calendar](https://howto.spothopperapp.com/knowledge/calendar?hsLang=en) - [SEO](https://howto.spothopperapp.com/knowledge/seo?hsLang=en) - [Mobile App](https://howto.spothopperapp.com/knowledge/mobile-app?hsLang=en) - [Analytics](https://howto.spothopperapp.com/knowledge/analytics?hsLang=en) - [Domain Access](https://howto.spothopperapp.com/knowledge/domain-access?hsLang=en) [![SpotHopperLogo](https://howto.spothopperapp.com/hs-fs/hubfs/SpotHopper%20Logo.png?width=316&height=54&name=SpotHopper%20Logo.png "SpotHopperLogo")](https://www.spothopperapp.com/?hsLang=en) spothopperapp.com Help Center Copyright © 2026, SpotHopper Inc