--- title: Managing Online Order Payments description: Learn how online order payments work, including how to accept or reject orders and ensure funds are sent to your Stripe account. --- [Skip to content](https://howto.spothopperapp.com/knowledge/managing-online-orders#main-content) English Show submenu for translations [![sh logo icon](https://howto.spothopperapp.com/hs-fs/hubfs/sh%20logo%20icon.png?width=37&height=38&name=sh%20logo%20icon.png)](https://www.spothopperapp.com/?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Go to spothopperapp.com](https://www.spothopperapp.com/) [Go to spothopperapp.com](https://www.spothopperapp.com/?hsLang=en) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://howto.spothopperapp.com/knowledge?hsLang=en) 2. [Online Payments](https://howto.spothopperapp.com/knowledge/online-payments?hsLang=en) # Managing Online Order Payments ## Learn how online order payments work, including how to accept or reject orders and ensure funds are sent to your Stripe account. #### **Contents:** 1. [**Before You Can Accept Online Payments**](https://howto.spothopperapp.com/knowledge/managing-online-orders#before_accepting_orders) 2. [**Receiving a Paid Order**](https://howto.spothopperapp.com/knowledge/managing-online-orders#receiving_orders) 3. [**Accepting an Order and Receiving Funds**](https://howto.spothopperapp.com/knowledge/managing-online-orders#accepting_orders) 4. [**Rejecting an Order and Returning Funds**](https://howto.spothopperapp.com/knowledge/managing-online-orders#rejecting_orders) --- ### Before You Can Accept Online Payments To accept payment for online orders, your location must have [**online ordering enabled**](https://howto.spothopperapp.com/knowledge/online-ordering-instructions#enabling) and a [**Stripe account connected**](https://howto.spothopperapp.com/knowledge/using-online-payments#set-up-online-payments). Online ordering allows customers to place orders, while Stripe is used to process payments and send funds to your business. Without a connected Stripe account, you will not be able to accept online payments. --- ### Receiving a Paid Order When a customer submits an online order, their payment is **authorized at checkout** but is **not immediately sent to your Stripe account**. A new inquiry is created for the order, and **action is required** to determine what happens to the payment. As soon as the order is placed, a **notification email is sent** to the recipient designated un settings, and the **order also appears in your SpotHopper dashbo** **![](https://howto.spothopperapp.com/hs-fs/hubfs/annotely_image%20-%202026-02-11T142413-512-png.png?width=392&height=543&name=annotely_image%20-%202026-02-11T142413-512-png.png)** From the email notification, you can either accept the order immediately or click **"See Details"** to review the full order information. You can also review and manage orders directly from your dashboard by clicking the customer's name to open the Inquiry Details page. ![](https://howto.spothopperapp.com/hs-fs/hubfs/image-png-Feb-11-2026-01-28-11-6838-PM.png?width=670&height=41&name=image-png-Feb-11-2026-01-28-11-6838-PM.png) --- ### Accepting an Order and Receiving Funds After reviewing the order details, you can accept the inquiry if you're able to fulfill the request. If you have not already accepted the order via email, you can do so from the Inquiry Details page by selecting **"Accepted"** from the status drop-down menu located at the top of the right-hand sidebar. ![](https://howto.spothopperapp.com/hs-fs/hubfs/annotely_image%20-%202025-12-23T122441-969-png.png?width=235&height=383&name=annotely_image%20-%202025-12-23T122441-969-png.png) If you are still using the Old Inquiry Details Page, the status drop-down menu will be found below the order details, as shown in the screenshot below: ![](https://howto.spothopperapp.com/hs-fs/hubfs/annotely_image%20-%202026-02-11T160814-798-png.png?width=632&height=335&name=annotely_image%20-%202026-02-11T160814-798-png.png) **Note:** The **New Inquiry Details Page features an enhanced layout and improved functionality**. We recommend switching to this updated version for the best experience. To switch to the new layout simply click the **"Switch to New Layout"** button at the top right of the page. *![](https://howto.spothopperapp.com/hs-fs/hubfs/image-png-Feb-11-2026-02-49-52-5490-PM.png?width=670&height=64&name=image-png-Feb-11-2026-02-49-52-5490-PM.png)* When you attempt to change the status to **"Accepted**,**"** a confirmation message will appear letting you know that accepting the order will immediately charge the customer. Click **YES** to initiate the transfer of funds. ![](https://howto.spothopperapp.com/hs-fs/hubfs/image-png-Dec-23-2025-11-41-14-9303-AM.png?width=390&height=167&name=image-png-Dec-23-2025-11-41-14-9303-AM.png) **IMPORTANT:** Orders **must be accepted within** **7 days** of being placed. Accepting the inquiry is required for the customer’s payment to be captured and sent to your connected Stripe account. Once accepted, funds are processed according to your Stripe payout schedule. ⚠️If an order is **not accepted within 7 days**, the **payment will not be processed** and you will not receive the funds. --- ### Rejecting an Order and Returning Funds If you are unable to fulfill the order, you should reject the inquiry. You can do this by changing the inquiry status to **"Rejected."**  ![](https://howto.spothopperapp.com/hs-fs/hubfs/annotely_image%20-%202025-12-23T124640-674-png.png?width=214&height=348&name=annotely_image%20-%202025-12-23T124640-674-png.png) When you attempt to reject an order, a confirmation message will appear asking you to confirm the rejection. You will also be prompted to enter a message explaining the reason for rejection, which will be emailed directly to the customer. ![](https://howto.spothopperapp.com/hs-fs/hubfs/image-png-Dec-23-2025-11-51-14-4392-AM.png?width=279&height=299&name=image-png-Dec-23-2025-11-51-14-4392-AM.png) After you reject the order, the customer’s payment is returned, and no funds are sent to your Stripe account. **⚠️ Once an order is rejected, it cannot be accepted or charged at a later time.** - [Promotions](https://howto.spothopperapp.com/knowledge/promotions?hsLang=en) - [Social Media](https://howto.spothopperapp.com/knowledge/social-media?hsLang=en#main-content) - [Connecting Facebook & Instagram](https://howto.spothopperapp.com/knowledge/social-media?hsLang=en#connecting-facebook-instagram) - [Social Media Posts](https://howto.spothopperapp.com/knowledge/social-media?hsLang=en#social-media-posts) - [Events](https://howto.spothopperapp.com/knowledge/events?hsLang=en) - [Emails](https://howto.spothopperapp.com/knowledge/emails?hsLang=en) - [Google & Reviews](https://howto.spothopperapp.com/knowledge/google-reviews?hsLang=en#main-content) - [Connecting Google](https://howto.spothopperapp.com/knowledge/google-reviews?hsLang=en#connecting-google) - [Google Integration](https://howto.spothopperapp.com/knowledge/google-reviews?hsLang=en#google-integration) - [Google Reviews](https://howto.spothopperapp.com/knowledge/google-reviews?hsLang=en#google-reviews) - [Reservations](https://howto.spothopperapp.com/knowledge/reservations?hsLang=en) - [Private Party Management System](https://howto.spothopperapp.com/knowledge/private-party-management-system?hsLang=en) - [Catering Management System](https://howto.spothopperapp.com/knowledge/catering-management-system?hsLang=en) - [Event Planner](https://howto.spothopperapp.com/knowledge/event-planner?hsLang=en) - [Texting](https://howto.spothopperapp.com/knowledge/texting?hsLang=en) - [Inquiries](https://howto.spothopperapp.com/knowledge/inquiries?hsLang=en#main-content) - [Managing Inquiries](https://howto.spothopperapp.com/knowledge/inquiries?hsLang=en#managing-inquiries) - [Inquiry Hours & Availability](https://howto.spothopperapp.com/knowledge/inquiries?hsLang=en#inquiry-hours-availability) - [Contact Us Form](https://howto.spothopperapp.com/knowledge/inquiries?hsLang=en#contact-us-form) - [Notifications](https://howto.spothopperapp.com/knowledge/inquiries?hsLang=en#notifications) - [Menus](https://howto.spothopperapp.com/knowledge/menus?hsLang=en) - [Specials](https://howto.spothopperapp.com/knowledge/specials?hsLang=en) - [Birthday Club/Incentives](https://howto.spothopperapp.com/knowledge/birthday-club-incentives?hsLang=en) - [QR Code Flyers](https://howto.spothopperapp.com/knowledge/qr-code-flyers?hsLang=en) - [Jobs](https://howto.spothopperapp.com/knowledge/jobs?hsLang=en) - [Online Orders](https://howto.spothopperapp.com/knowledge/online-orders?hsLang=en) - [Online Payments](https://howto.spothopperapp.com/knowledge/online-payments?hsLang=en) - [Website Content](https://howto.spothopperapp.com/knowledge/website-content?hsLang=en) - [Brand Setup](https://howto.spothopperapp.com/knowledge/brand-setup?hsLang=en) - [Table Management App](https://howto.spothopperapp.com/knowledge/table-management-app?hsLang=en) - [Table Management](https://howto.spothopperapp.com/knowledge/table-management?hsLang=en) - [Virtual Host](https://howto.spothopperapp.com/knowledge/virtual-host?hsLang=en) - [Administration](https://howto.spothopperapp.com/knowledge/administration?hsLang=en#main-content) - [Business Info](https://howto.spothopperapp.com/knowledge/administration?hsLang=en#business-info) - [User Management](https://howto.spothopperapp.com/knowledge/administration?hsLang=en#user-management) - [Billing](https://howto.spothopperapp.com/knowledge/administration?hsLang=en#billing) - [Calendar](https://howto.spothopperapp.com/knowledge/calendar?hsLang=en) - [SEO Capabilities](https://howto.spothopperapp.com/knowledge/seo-capabilities?hsLang=en) - [Mobile App](https://howto.spothopperapp.com/knowledge/mobile-app?hsLang=en) - [Analytics](https://howto.spothopperapp.com/knowledge/analytics?hsLang=en) - [Domain Access](https://howto.spothopperapp.com/knowledge/domain-access?hsLang=en) [![SpotHopperLogo](https://howto.spothopperapp.com/hs-fs/hubfs/SpotHopper%20Logo.png?width=316&height=54&name=SpotHopper%20Logo.png "SpotHopperLogo")](https://www.spothopperapp.com/?hsLang=en) spothopperapp.com Help Center Copyright © 2026, SpotHopper Inc