This article details how you start receiving and managing online orders.
Contents:
Enabling Online Ordering & the Shopping Cart
After you have successfully set up your Stripe account and connected it with the SpotHopper platform, your customers will be able to pay for online orders they make through your website.
For this to occur, your Shopping Cart must be active.
Receiving Orders and Next Steps
1. Upon receiving the order request, you will be sent an email to the address you had previously designated for that function.
2. At the bottom of the email, you will see a link in orange (Order Details Page) that will direct you to the section in your SpotHopper admin where you can manage the order.
3. Once you've arrived in admin, simply click the blue "Received" button and a drop menu will open.
4. Here, you can either accept or reject the order and, depending on that choice, the funds will either get reversed to the customer (if you reject) or deposited to your account (if you accept). In either case, you will see a pop-up prompting the next step.
- When you change the inquiry status to 'accepted' you will see this pop-up:
- When you change the inquiry status to 'rejected' you will see this pop-up where you can type a follow-up email to the customer:
