Contents:
- Before You Can Accept Online Payments
- Receiving a Paid Order
- Accepting an Order and Receiving Funds
- Rejecting an Order and Returning Funds
Before You Can Accept Online Payments
To accept payment for online orders, your location must have online ordering enabled and a Stripe account connected.
Online ordering allows customers to place orders, while Stripe is used to process payments and send funds to your business.
Without a connected Stripe account, you will not be able to accept online payments.
Receiving a Paid Order
When a customer submits an online order, their payment is authorized at checkout but is not immediately sent to your Stripe account. A new inquiry is created for the order, and action is required to determine what happens to the payment.
As soon as the order is placed, a notification email is sent to the recipient designated un settings, and the order also appears in your SpotHopper dashbo
From the email notification, you can either accept the order immediately or click "See Details" to review the full order information.
You can also review and manage orders directly from your dashboard by clicking the customer's name to open the Inquiry Details page.
Accepting an Order and Receiving Funds
After reviewing the order details, you can accept the inquiry if you're able to fulfill the request.
If you have not already accepted the order via email, you can do so from the Inquiry Details page by selecting "Accepted" from the status drop-down menu located at the top of the right-hand sidebar.
If you are still using the Old Inquiry Details Page, the status drop-down menu will be found below the order details, as shown in the screenshot below:
Note: The New Inquiry Details Page features an enhanced layout and improved functionality. We recommend switching to this updated version for the best experience.
To switch to the new layout simply click the "Switch to New Layout" button at the top right of the page.
When you attempt to change the status to "Accepted," a confirmation message will appear letting you know that accepting the order will immediately charge the customer. Click YES to initiate the transfer of funds.
IMPORTANT:
Orders must be accepted within 7 days of being placed. Accepting the inquiry is required for the customer’s payment to be captured and sent to your connected Stripe account. Once accepted, funds are processed according to your Stripe payout schedule.
⚠️If an order is not accepted within 7 days, the payment will not be processed and you will not receive the funds.
Rejecting an Order and Returning Funds
If you are unable to fulfill the order, you should reject the inquiry. You can do this by changing the inquiry status to "Rejected."
When you attempt to reject an order, a confirmation message will appear asking you to confirm the rejection. You will also be prompted to enter a message explaining the reason for rejection, which will be emailed directly to the customer.
After you reject the order, the customer’s payment is returned, and no funds are sent to your Stripe account.
⚠️ Once an order is rejected, it cannot be accepted or charged at a later time.