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How Customers Make Reservations on Your Website

This article outlines how guests submit a reservation request through your website, including what information they provide, how Auto-Confirm affects the booking process, and what notifications they receive.

Contents:

  1. Filling Out the Reservation Form
    Step 1: Find a Table
    Step 2: Add Your Details
  2. Reservation Submissions and Notifications
    If Auto-Confirm is ON
    If Auto-Confirm is OFF
  3. WATCH: How to Activate & Start Using Reservations

WATCH: How to Activate & Start Using Reservations

 


Filling Out the Reservation Form

Once your guests visit your Reservations page, they complete the booking form in two steps.

Step 1: Find a Table

Guests begin by selecting:

  • Number of People (required)

  • Date (required)

  • Time (required)

The availability shown on the form is based on your configured operating hours, reservation settings, and any blocked dates or times.

If you have set up both inside and outside seating options, guests will be required to choose the seating area as well:

After choosing their preferred party size, date, and time, guests continue by clicking the "Find a Table" button.

Step 2: Add Your Details

Once a table is selected, guests are prompted to enter their contact information to complete the reservation.

Guests provide the following information:

  • First Name (required)

  • Last Name (required)

  • Email (required)

  • Phone (required)

  • Description / Special Requests (optional)

If enabled in your reservation settings, guests may also see:

  • An optional SMS marketing opt-in checkbox

If you have set up a deposit or cancellation fee,  will have to provide their credit card details in order to submit their inquiry.

Reservation Submissions and Notifications

After completing the form, guests submit their booking using the button at the bottom of the reservation form. The label on this button — and what happens next — depends on your Auto-Confirm setting.

If Auto-Confirm is ON

The button will display Confirm Reservation.

When the guest clicks this button:

  1. The reservation is immediately confirmed without any manual review:


  2. The guest receives a confirmation email:

  3. The booking is automatically added to your reservation list.

If Auto-Confirm is OFF

The button will display Request Reservation.

When the guest clicks this button:

  1. The reservation is submitted as a received reservation and the guest sees the screen notification:


  2. They also receive a notification email:

  3. The booking is not yet confirmed, and your team must manually review and approve the request.

  4. After you confirm the reservation, your guest will receive the confirmation email:

When the guest receives the notification email (for either a confirmed or received reservation), they will see a "Click here" link that directs them to their Reservation Details page.

On this page, they can view their reservation status and full booking details, as well as add a comment or cancel their reservation.