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      Selling Event Tickets on Your Website

      Want to sell tickets for an event you’re hosting and eliminate yet another platform you have to keep track of? Bring everything under one roof and sell event tickets on your site through the “Event Tickets” section in your SpotHopper admin! 

      Contents:

      1. Setting Up an Event
      2. Activating Tickets for an Event
      3. Managing Tickets
      4. Issuing a Refund
      5. Your Customer's Process of Buying Tickets
      6. How to Redeem Tickets

       

      Note: In order to use this feature, your Stripe account must be connected with your SpotHopper account. You can learn how to do this in this article.


      Setting up an Event

      1. To sell tickets, first you must set up an event. You can quickly find out how to do this by clicking here.


      2. When you’ve set up the event, your “Events” page will look similar to this (illustrative purposes only):


      Activating Tickets for an Event

      After creating an event from the "Events" tab, you can then make event tickets available through your website. 

      Allow your customers to purchase event tickets by selecting "Enable Ticket Sales" below the event that you wish to have tickets for. In the picture below, you can see the difference between an event that has tickets activated and one that does not have tickets activated.

      Issuing a Refund

      1. Click on the “Issue Refund” link next to the customer’s name.


      2. You will then be asked to confirm the refund. Click “Yes” to refund. Click “No” to cancel.

      3. Once you confirm and the refund is processed, you will see the following screen:

      Note: For an overview of all the events and tickets sold, click the “List” tab on the Tickets page.

      Note: SpotHopper charges a $1 processing fee per ticket plus Stripe fee or if you have Event Planner activated only Stripe will charge a credit card processing fee that you can pass to your customers (2.9% + 30¢ per successful card charge)

       

      Your Customers' Process of Buying Tickets


      Customers can purchase tickets on the Events page on your website. Below the event details, there will be the option “Buy Tickets” - they will click this and be brought to the purchase page.


      1. When customers click the “Buy Tickets” button, it will lead to this screen (below) where they will choose the date and number of tickets they wish to purchase. They will then be shown the total price they have to pay.      

      2. Once they click “Next Step”, the customer will be asked to enter their name, contact information, and their credit card number. Then they click “Pay” to complete the transaction. 

       

      Note: On the next page, customers will have the option to print out their tickets. Customers will also receive an email with their tickets.


      Note: The customer email will look like the image below.



       

      How to Redeem Tickets?

      1. When you scan the QR code on the ticket, you will see this screen:

      2. Click on “SET AS REDEEMED” to validate the ticket and record it as having been used.

      3. You will then be shown the following page:


      Note: If you try to scan a ticket that has already been redeemed, this page (below) will appear. This way you can be sure that the ticket is already used. 


      Managing Tickets

      If you navigate to the "Event Tickets" tab under "Sales & Inquiries," you will find an overview of all ticketed events. 

      • Within the 'List' view, oversee all active events and their total sales.
      • From the 'Details' view, change logistical information such as the date range for ticket sales, ticket quantity, ticket price, and more. 

      • Change your tax rate and choose how to process payment from the 'Settings' view. 

      Viewing Your Guest List

      On the “Guest List” page you will see exactly which tickets have been redeemed. They're identified by their specific ticket number, which is connected to an individual QR code. This is handy if there's ever confusion when accepting guests' tickets.

      Handle refunds, resending tickets, and even following up with customers' contact info from here.