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Selling Event Tickets on Your Website

Set up event tickets directly on your site—no extra platforms needed! Learn how to manage sales, track guests, issue refunds, and redeem tickets—all within SpotHopper.

Contents:

  1. Setting Up Ticket Sales
  2. Managing Tickets
    Viewing Your Guest List
    Resending Tickets
    Issuing a Refund
  3. Your Customer's Process of Buying Tickets
  4. How to Redeem Tickets

Note: To use this feature, your Stripe account must be connected with your SpotHopper account so you can receive online payments. You can learn how to do this in this guide.

Setting Up Ticket Sales

Once your Stripe account is connected to SpotHopper, you can enable ticket sales for your events, allowing guests to purchase tickets directly from the Events page on your website.

Before you begin, make sure your event is set up. For step-by-step instructions, see our guide "How to Create and Save Events."

  1. Navigate to the "Events" page under "Menu & Content."

  2. Find the event you want to enable tickets for, and click the "Enable Ticket Sales" button in the lower right corner of the event.

  3. This will direct you to the Event Tickets page, where you can set the ticket details:

    Max number of tickets available for sale.
    The online price for the tickets.
    The start and end date when the ticket sale will be active.


    Under the "Settings" tab, you can set up your tax rate and choose how to process payments.

    When done, hit Save.

Stripe applies a credit card processing fee (2.9% + 30¢ per successful card charge) that you can pass to your customers. In some jurisdictions, adding credit card fees to customer payments is prohibited. Be sure to verify local regulations before enabling this option under the Settings tab.

SpotHopper charges a $1 platform fee per ticket for accounts without Event Planner. To remove this fee and unlock additional benefits, consider upgrading to Event Planner.

You will know you've successfully enabled ticket sales if you see a "Ticket Sales Details" option next to your event in SpotHopper.

A "Buy Tickets" button will appear on that event’s listing on your website’s Events page.

Managing Tickets

If you navigate to the "Event Tickets" tab under "Sales & Inquiries," you will find an overview of all ticketed events. 

  • Within the "List" view, oversee all active events and their total sales.
  • Even after ticket sales are activated, you can update logistical information (date range for ticket sales, ticket quantity, price) under the "Details" view.

  • You can always change the tax rate and payment processing under the "Settings" view. 

Viewing Your Guest List

Under the List view, you will see a "Guest List" field. Click the "View" button next to a specific event to open its guest list. From there, you can see the contact information of guests who purchased tickets, along with each ticket number and its redemption status. 

Every ticket comes with its own unique number and QR code, so you can easily confirm entries and sort out any check-in mix-ups.

You can also issue refunds and resend tickets from the Guest List page.

Resending Tickets 

If you need to resend a ticket to a guest—for example, if they misplaced the original email or didn’t receive it—you can easily do so from the Guest List page. 

Simply find the guest’s name under the event, click the Resend Ticket button on the right-hand side, and a new email containing their ticket details will be sent to them automatically.

Issuing a Refund

1. On the Guest List page, click the "Issue Refund" link next to the customer’s name.


2. You will then be asked to confirm the refund. Click "Yes" to refund or "No" to cancel.

3. Once you confirm and the refund is processed, it should say "Refunded!" 

Your Customers' Process of Buying Tickets

Once your customers view the event listing, they will see the "Buy Tickets" button. 

Upon clicking the button, they will be directed to a checkout page displaying the event date and ticket price:

2. Once they click "Next Step," the customer will be asked to enter their name, contact information, and their credit card number. They can complete the transaction by clicking "Pay."  

Note: On the next page, customers will have the option to print out their tickets, but they will also receive an email with their tickets.

The email they receive will look like the image below:


 

How to Redeem Tickets?

When your guest presents you their ticket - whether printed or digital - it will have a QR code. You need to scan the QR code to redeem the ticket.

The QR code can be scanned by any smartphone. Your staff doesn’t need access to the SpotHopper platform to redeem the ticket—anyone with a phone can scan the code, confirm the ticket, and complete check-in easily.

1. When you scan the QR code on the ticket, you will see this screen:

2. Click on "SET AS REDEEMED" to validate the ticket and record it as having been used.

3. You will then be shown the following page:

Redeemed tickets cannot be reused - If a redeemed ticket is scanned again, the system will display a notification page (as shown below), indicating that the ticket has already been used and is no longer valid for entry.

Once you redeem a ticket, it will show as Redeemed on the Event Tickets page.