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Selling Event Tickets on Your Website

Set up event tickets directly on your site—no extra platforms needed! Learn how to manage sales, track guests, issue refunds, and redeem tickets—all within SpotHopper.

Contents:

  1. Setting Up Ticket Sales
  2. Managing Tickets
    Viewing Your Guest List
    Resending Tickets
    Issuing a Refund
  3. Your Customer's Process of Buying Tickets
  4. How to Redeem Tickets

Note: To use this feature, your Stripe account must be connected with your SpotHopper account so you can receive online payments. You can learn how to do this in this guide.

Setting Up Ticket Sales

Once your Stripe account is connected to SpotHopper, you can enable ticket sales for your events, allowing guests to purchase tickets directly from the Events page on your website.

Before you begin, make sure your event is set up. For step-by-step instructions, see our guide "How to Create and Save Events."

  1. Navigate to the "Events" page under "Menu & Content."


  2. Find the event you want to enable tickets for, and click the "Enable Ticket Sales" button in the lower right corner of the event.

  3. This will direct you to the Event Tickets page, where you can set the ticket details

    including:

    • The maximum number of tickets available for sale
    • The online price for the tickets.
    • The start and end date when the ticket sale will be active. 


    Under the "Settings" tab, you can set up your tax rate and choose how to process payments.


    When done, hit Save.

Stripe applies a credit card processing fee (2.9% + 30¢ per successful card charge) that you can pass to your customers. In some jurisdictions, adding credit card fees to customer payments is prohibited. Be sure to verify local regulations before enabling this option under the Settings tab.

SpotHopper charges a $1 platform fee per ticket for accounts without Event Planner. To remove this fee and unlock additional benefits, consider upgrading to Event Planner.

You will know you've successfully enabled ticket sales if you see a "Ticket Sales Details" option next to your event in SpotHopper.

A "Buy Tickets" button will appear on that event’s listing on your website’s Events page.


Managing Tickets

If you navigate to the "Event Tickets" tab under "Sales & Inquiries," you will find an overview of all ticketed events. 

  • Within the "List" view, oversee all active events and their total sales.

  • Even after ticket sales are activated, you can update logistical information (date range for ticket sales, ticket quantity, price) under the "Details" view.

  • You can always change the tax rate and payment processing under the "Settings" view. 

Viewing Your Guest List

Under the List view, you will see a "Guest List" field. Click the "View" button next to a specific event to open its guest list. From there, you can see the contact information of guests who purchased tickets, along with each ticket number and its redemption status. 

Every ticket comes with its own unique number and QR code, so you can easily confirm entries and sort out any check-in mix-ups.

You can also issue refunds and resend tickets from the Guest List page.

Resending Tickets 

If you need to resend a ticket to a guest—for example, if they misplaced the original email—you can easily do so from the Guest List page. 

Simply find the guest’s name under the event, click the Resend Ticket button on the right-hand side, and a new email containing their ticket details will be sent to them automatically.

Issuing a Refund

1. On the Guest List page, click the "Issue Refund" link next to the customer’s name.


2. You will then be asked to confirm the refund. Click "Yes" to refund or "No" to cancel.

3. Once you confirm and the refund is processed, it should say "Refunded!" 


Your Customers' Process of Buying Tickets

 When customers view the event listing, they will see a Buy Tickets button. 

Upon clicking the button, they will be directed to the checkout page, where they can choose the number of tickets they would like to purchase and review the event details and pricing.

Once they click Next Step, they will be prompted to enter their name, contact information, and payment details. To complete the purchase, they simply click Pay.

Note: If the "stricter credit card authorization" option is enabled on the Settings page, the customer will also need to enter their biling address.

After the payment is processed successfully, the customer will be taken to a confirmation page, where they can view and print their ticket(s). 

A confirmation email containing a downloadable PDF version of the ticket will also be sent to the email address provided during checkout. 



How to Redeem Tickets?

When a guest arrives, they can present their ticket either digitally or as a printed copy. Each ticket includes a unique QR code that must be scanned to validate entry. 

⚠️The QR code can be scanned using any smartphone. To redeem the ticket, however, you must be logged in to your SpotHopper account. 

1. After scanning the QR code, you will be taken to the ticket validation page:


2. Click "Set as Redeemed" to validate the ticket and mark it as used. The ticket status will update from Approved to Redeemed. 

Redeemed tickets cannot be reused.  If a redeemed ticket is scanned again, the system will display a notification page indicating that the ticket has already been used and is no longer valid for entry. 

Once you redeem a ticket, it will show as Redeemed on the Event Tickets page.